Refund policy

Short version: a wrong birth detail is corrected free before delivery; once the reading has been sent it is final. Cancel before we begin and you are refunded in full. Below is the detail, including what is not covered — stated up front rather than discovered later.

1. Before the work starts — cancel any time, full refund

If you have not yet submitted your intake form, or you submitted it and we have not begun, email us and we cancel and refund in full. No reason needed.

If you have submitted the form and we have already computed and begun writing, we will still refund in full at this stage. We would rather not write for someone who has changed their mind.

2. Before delivery — correcting a birth detail

If you discover that a detail you gave us was wrong — the date, the hour, the place of birth, or the sex used to run the luck cycles — tell us before your reading is delivered and we cast the chart again at no charge. If the correction changes the chart, delivery may take up to five further working days; if it does not, the original timeline stands.

Once the reading has been sent, a correction is a new reading. We will say so plainly and point you to the right product.

3. After delivery — the reading is final

A reading is personalised work written for one chart and one question. Once it has been sent it is not revised, and it is not refunded because the interpretation is not what you hoped for, does not match another practitioner, or does not describe you as you see yourself. That is the nature of a written interpretation, and we say so before you buy.

What you keep after delivery: fourteen days to ask up to three written questions about what is in the report, answered at no charge. That is clarification, not rework.

If we fail to deliver — no reading within the stated time and no notice from us — you are refunded in full without having to ask.

4. What is not covered — stated plainly

This matters, so it is here rather than in fine print.

We cannot refund on the grounds that the framework is not true, or that a reading did not predict something.

Every page of this site, and the closing line of every report, states clearly that BaZi and Zi Wei Dou Shu are traditional interpretive frameworks, not scientifically validated prediction. What this framework cannot tell you is published on this site in full — before you buy, not after — and sets that out at length. You are buying a carefully produced, fully disclosed reading within a traditional framework. You are not buying a forecast, and no outcome in your life triggers a refund.

Our commitment is to the work being done properly: the chart cast correctly from the details you gave, the reading written for you and addressed to your question, every claim labelled honestly. A computational error on our side — a chart cast wrongly from correct details — is corrected free at any time; tell us and we fix it.

Also not covered:

• Dissatisfaction with an interpretation, at any time, before or after the fourteen-day question window.
• The 30-Day Q&A Window once questions have been answered. Unused portions are refunded pro-rata if you ask.

5. Add-ons

Express Delivery (S$188). If we miss the 2-working-day deadline, we refund this add-on in full without you having to ask, and deliver on the standard timeline. If the delay is on your side — an incomplete intake form, a birth time you are still checking — the clock simply starts when the form is complete, and no refund arises.

30-Day Q&A Window (S$88). Refundable in full if unused. If you have used some of your five questions, we refund pro-rata by questions remaining.

6. Private Session (S$999)

• More than 7 days before the session: full refund, or reschedule at no charge.
• 2 to 7 days before: we have already prepared your chart, which is most of the work. 50% refund, or reschedule once at no charge.
• Less than 48 hours, or no-show: no refund, but you still receive the full prepared chart and written brief, and the 30-day Q&A window still runs. You do not walk away with nothing.
• If we cancel or reschedule for any reason: full refund at your option, plus the prepared chart, plus the Q&A window. Ours is the only side that gets no benefit of the doubt here.

7. Year Reading eligibility refunds

The Year Reading requires an existing Life Chart. If we do not hold one for you, we refund in full and point you to the right starting point. Nothing further is needed from you.

8. Chargebacks — please write to us first

If something has gone wrong, email ding@thechartroomco.com. We will almost certainly just refund you. A chargeback costs us a fee and costs you several weeks, and there is nothing it achieves here that an email does not achieve faster.

9. Delete-my-data on request

Separate from any refund, and available at any time — before an order, after delivery, years later:

Email ding@thechartroomco.com with "delete my data" and we delete your birth details, intake responses, chart files and report within seven days, and confirm in writing. No reason required, and asking does not affect anything else.

We retain only the minimum transaction record we are legally required to keep for tax purposes: order number, date, amount, and the name on the payment. That record contains no birth data.

A refunded order and a data deletion are independent — you can ask for either, both, or neither.

10. After the fourteen days

The three-question window runs fourteen days. If you find a computational error later — a chart cast wrongly from the details you gave — write to us anyway, whenever. That we will always correct.

Contact: ding@thechartroomco.com
Replies within three working days.

This policy does not affect your statutory rights under Singapore law, including under the Consumer Protection (Fair Trading) Act 2003.